Introducing ATLAS - Your First Step in Support ATLAS is the latest addition to our support team, designed to provide immediate, automated assistance. While our support portal has always been the go-to...
You may find information about FogBugz's intellectual property and privacy policies, including the License Terms and Conditions and the Service Agreement, at the FogBugz portal. For your concerns a...
Overview If you are one of our loyal FYS customers and are looking to upgrade to the latest version, it is reasonable to have questions and doubts. Our FYS is a reliable product, and most customers wo...
Overview FogBugz limits the number of emails it sends, including both notifications and outgoing emails generated by responses to correspondents on cases. This is done to prevent abuse and keep your i...
Overview Our On-Demand services are not currently Health Insurance Portability and Accountability Act (HIPAA) certified or compliant. The bulk of our customers do not need this certification due to wh...
This article aims to answer the frequently asked questions on the technical configuration of FogBugz On-Premises installations. Can we configure the IIS service with virtual name redirects/proxies t...
Overview Users report that some links (particularly the 'Elapsed Time') are not triggering any action. For example, there is no popup, new window, an error message, or anything else. This article shar...
Overview Our Professional Services team can be engaged for the tasks listed in the current article. They are not available for any other task. Eg: they DO NOT offer support for exporting all your FogB...