Issues with Incoming Emails Due to POP Proxy State

Overview

Users may report that their FogBugz On-Site/On-Premise emails are not being received properly. This article shares the resolution of this issue.

 

Affected Versions

• FogBugz On-Premise and On-Site
• Microsoft Exchange Server

 

Requirement

You must have access to the Exchange Server that hosts the email functionality.

 

Root Cause

The status of the PoPProxy attribute is in an inactive state.

---

 

Process

Follow these steps to change the state of the PoPProxy attribute:

1. Log on to the Exchange server that is configured for the FogBugz On-Site instance. 
2. Run the following command in Powershell: Get-ServerComponentstate -Identity <Enter server name>
3. Verify the state of the PoPProxy component.
4. If it is set to 'Inactive', run the following command in Powershell to change its status to active: Set-ServerComponentState -Identity <Enter server name> -Component PopProxy -Requester HealthAPI -State Active

---

 

Confirmation

FogBugz On-Site/On-Premise emails begin to arrive correctly.