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Sharing Your Browser Logs for Troubleshooting

Overview

When you encounter complex issues with FogBugz (i.e., unexpected User Interface behavior), the Support Team sometimes needs some information from your browser’s perspective to investigate and resolve the issue.

This article explains how to generate a HAR file (HTTP Archive Format file), which contains logs of events that are invisible to the user most of the time. These browser logs are necessary for the Support Team to analyze your browser's behavior when interacting with our site.

 

 

Process

 

 

Chrome

 

  1. Open the Developer Tools:
    • On macOS, navigate to View > Developer > Developer Tools (or press the hotkey highlighted in the screenshot below).

      mceclip0.png
       
       
    • On Windows, press Ctrl+Shift+I.
       
  2. In the Developer Tools section that appears at the top of your browser window, select the Network tab.

    2014-04-02_15-01-49.png 
     
  3.  Record your browser activity:
    1. Navigate to the required web page.
    2. When you are ready to record your session, remove any extraneous history by clicking on the Clear button.

      2014-04-02_15-38-011.png 
       
    3. If the record button is not active (grey - inactive, red - active), click on it to start recording.

      2014-04-02_15-38-01.png

    4. Now that you are recording your session, perform the necessary actions to replicate your issue.
    5. When you are done, click on the record button to stop recording; it should become grey. 

      2014-04-02_16-01-31.png

       

  4. Save your browsing activity by right-clicking on one of the elements on the developer panel and selecting "Save as HAR with Content".

    2014-04-02_16-08-16.png
     
  5. Once you have saved the HAR file, send it to our Support Team as an attachment.

 

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Firefox

 

  1. Open the Developer Tools:
    • On macOS, navigate to View > Developer > Developer Tools (or press the hotkey outlined in the screenshot below).

      mceclip0.png

       

    • On Windows, press Ctrl+Shift+I.

  1. In the Developer Tools section that appears at the bottom of your browser window, select the Network tab.

  2. Record your browser activity:
    1. Navigate to the required web page.
    2. When you are ready to record your session, remove any extraneous history by clicking on the garbage can icon.

      mceclip0.png
       
    3. Perform the necessary actions to replicate your issue.
  1. Save your browsing activity by right-clicking inside the developer panel and selecting "Save All As HAR".

    mceclip2.png
     
  2. Once you have saved the HAR file, send it to our Support Team as an attachment.

 

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Internet Explorer 11

 

  1. Open the Developer Tools by pressing F12 or navigating to Gear Menu > F12 Developer Tools.

    mceclip3.png
     
  2. In the Developer Tools section that appears at the bottom of your browser window, select the Network tab.
     
  3. Record your browser activity:
    1. Navigate to the required web page.
    2. When you are ready to record your session, click on the Play button to enable recording (if it is not enabled).

      mceclip5.png
       
    3. Perform the necessary actions to replicate your issue.
    4. When you are done, click on the Red Square icon to stop recording.

      mceclip6.png
       
  4. Save your browsing activity by clicking on the Save icon.

    mceclip8.png
     
  5. Once you have saved the HAR file, send it to our Support Team as an attachment. 

 

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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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