Overview When you configure a mailbox, you can optionally configure automatic replies to new incoming emails. These are the rules and limitations for automatic replies. Information Using Automatic R...
Error Authentication error with Username and Password not accepted on-premise user also receives notification as “FogBugz will *not* fetch mail from this mailbox until this issue is resolved.” Aud...
Overview After configuring your mailbox, you can optionally enable automatic replies for new incoming emails using automatic reply templates, keeping in mind the automatic reply rules to know when rep...
Error Getting “badly structured and could not be fully examined” in emails. Environment FogBugz Audience All Agents, End-User Root Cause This is due to 3rd party email management service called “Mimec...
Introduction By default, FogBugz On-Demand provides one free email address to be used for case creation. This is in the format of cases@yoursite.fogbugz.com. This is set up automatically when you sign...
OverviewManuscript allows you to send broadcast emails to either all of your users or all of your administrators. This KB article has detailed information on how we can access “Email Users” within Man...
When replying to your cases, FogBugz will automatically complete any previously entered email addresses it comes across. If you notice that any of these email addresses (email ID) or the name of the r...
Overview Setting up Google Apps for Business account as a Mailbox in FogBugz can be done similarly to any other email provider. If FogBugz does not send or pull emails from your Google Account, this m...
Overview Your users receive the emails FogBugz sends to them, but you (your FogBugz) don't receive their responses. Some users may complain that they can open tickets, but cannot reply to it. Most oft...
Overview FogBugz uses mailboxes to turn incoming emails into cases automatically. Mailboxes can be used to handle customer support emails through FogBugz, or you can use them to allow submitting quick...