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Articles

  • Unable to Send Cases to Spam

    Overview   This article outlines the steps on how to resolve the JSON API Error that you might encounter when you are unable to send cases to spam.    Information   When trying to send a case to spam,...

  • Clearing Browser Cache

    Overview   This article outlines the steps on how to clear your browser's cache for FogBugz UI to display properly.    Information   FogBugz is a web application, which is prone to issues that are rel...

  • Unblocking Adobe Flash Player in Chrome

    Overview   When reaching the project report page on FogBugz, you might be unable to view the graph section and see the following error message: Adobe Flash Player is blocked This article provides the ...

  • Unable to Open Local Files in FogBugz

    Overview   If you are unable to share or open local network resources in FogBugz, you might encounter the following error message on your browser:  Not allowed to load local resource: <file name> This...

  • Restriction on Attachment Name for FogBugz Cases

    Overview This article describes the restriction on attachment names for all attachments sent through emails to create a FogBugz case. Restriction In FogBugz, Emails can be directly turned on to Cases....

  • Using Private Browsing for Troubleshooting

    Overview When experiencing difficulty in accessing the application, or if something is not behaving as usual, take the first step to eliminate the possibility of environmental issues. Most commonly, t...