Overview
When setting up a new mailbox in FogBugz using OAuth authorization, users may encounter a redirect URI mismatch error. This error typically occurs when the URI used in the authentication process does not match the URIs configured for the application in Azure. This article provides steps to resolve the redirect URI mismatch error and additional troubleshooting steps if the issue persists.
Information
To resolve a redirect URI mismatch error when setting up a new mailbox in FogBugz, follow these steps:
-
Verify Redirect URIs in Azure:
- Log in to the Azure portal.
- Navigate to the Azure Active Directory section.
- Select "App registrations" and find your application.
- Click on "Authentication" in the application's menu.
- In the "Redirect URIs" section, ensure the URI used in the authentication request matches one of the URIs listed. Add the correct URI if necessary.
- Save any changes.
-
Clear Browser Cache:
- Clear your browser cache and cookies, or open an incognito/private browsing window.
-
Reauthorize OAuth:
- Log out of FogBugz.
- Log back into FogBugz and reauthorize OAuth from the mailbox settings.
- Save the changes.
-
Additional Troubleshooting:
- If the mailbox was deleted during troubleshooting, ensure it is not present in the list of mailboxes before attempting to set it up again.
- Follow the setup guide for creating a new mailbox in FogBugz.
If the issue persists, provide the request ID and correlation ID from the error message to support for further investigation.
Frequently Asked Questions
- What is a redirect URI mismatch error?
- A redirect URI mismatch error occurs when the URI used in the authentication process does not match the URIs configured for your application in Azure. This can prevent successful OAuth authorization.
- How can I clear my browser cache?
- To clear your browser cache, go to your browser's settings, find the option to clear browsing data, and select cache and cookies. Alternatively, you can use an incognito/private browsing window.
- What should I do if I deleted a mailbox during troubleshooting?
- If you deleted a mailbox, ensure it is not present in the list of mailboxes. Log out of FogBugz, clear your browser cache, and log back in to set up the mailbox again following the setup guide.
Priyanka Bhotika
Comments