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  • Trusted File Types and Unsafe Email Attachments in FogBugz Cases

    Overview Since the release of Internet Explorer 7, we have not been able to use blacklisting for extensions in email. This is because of Explorer's HTML sniffing behavior on unknown file types, which ...

  • Size Limits for Uploading File Attachments

    Overview    To ensure the correct operation of FogBugz, the file size for uploading attachments to cases is limited. This limit varies, depending on your version of FogBugz and where it is hosted. Thi...

  • Supported Web Browsers for FogBugz and Kiln

    Overview FogBugz and Kiln are supported by the most popular web browsers of the market. We do not support new browser versions until they are out of beta, and we do not support developer versions of b...

  • Sharing Your Browser Experience

      Contents 1 Why am I here? 2 Chrome 2.1 Opening the Developer Tools 2.2 Recording Your Browser Activity 2.3 Saving Your Browsing Activity 3 Firefox 3.1 Recording Your Browser Activity 3.2 Saving Your...

  • Clear the cache on Old Fogbugz

    Overview: Clearing the tables can fix unstable menus on FogBugz, fragmented caches issues and this also helps when the FragmentedDependencies table is broken. Audience: Agent-Only Step-By-Step Guide: ...

  • Browser Hangs, no page is displayed

    Issue: FogBugz hangs and doesn’t seem to do anything after submitting a webpage, with Norton AntiVirus or McAfee Virus Scan installed on the server Environment: FogBugz for your server, windows server...

  • Contacting Customer Support Using FogBugz On Demand

    Overview Whenever you experience any issue with FogBugz On-Demand (performance issues, instabilities) or you would like to ask a question about a feature, or you discover a new bug, you can easily and...

  • Forgot Your Password Functionality

    Overview Forgetting the password is more common than most people would like to admit. In most cases, the user has the password autocompleted by the browser or a 3rd party application. When the passwor...

  • Filename Limitations When Uploading File Attachments

    Overview When uploading a file attachment to FogBugz, you may encounter the following error message: A filename cannot contain any of the following characters: \ / : * ? < > | This article covers the...

  • Cannot Assign Existing Cases to "Unassigned" or Other Users

    Overview   Sometimes, an existing case cannot be reassigned to another user or marked as Unassigned to send the case back to the queue. This article describes the process of resolving this issue.    R...