Articles

• Custom Fields

  Overview You can add custom field to your FogBugz cases to track any custom case information you need. Custom fields can be any of the various types, including text, drop-down list, and date/time. Thi...

• Subscribe/Unsubscribe to several cases at once

  Overview: When the User wants to unsubscribe or subscribe in bulk at once. Audience: Agent, End-User Step by Step Guide: Login to the Manuscript URL Select a bunch of cases Click on Edit or Click on t...

• Pasting Images in Rich Text Editor

  Overview With some browsers, pasting an image using the Rich Text Editor obtains null results. This article provides a step-by-step resolution on fixing the image pasting issues. Root Cause This is du...

• Adding a Subcase in the Gridview

  Overview This KB article provides information on how to create a subcase to any case in FogBugz. Step-by-Step Guide On the browser, go to the URL of your FogBugz account [subdomain].FogBugz.com. Log i...

• Closing a Case as a Duplicate

  Overview This document provides the procedure on how to close a duplicate case. Audience All Step-by-Step Guide 1. Open the duplicate case. 2. On the upper right, click Resolve. 3. Change Status to Re...

• Could Not Edit Rich Text Case Events in IE11

  Error: Mouse or text events freezes during editing case events in IE11 browser. Audience: Customer Root Cause: NA Steps to Reproduce: Log in to Manuscript Open a case Click the pencil to edit a case e...

• View Priority Cases

  OverviewThis KB article provides information on how to view priority cases.  Audience All Step-by-Step Guide 1. Open a browser, and go to https://our.manuscript.com2. Log in with your username and pas...

• Refresh the case everything written is lost

  Issue When we are writing an update or email to a client in a case, if at the time you are writing an email the case receives an update, we are unable to complete the email. If you click send the case...

• Pasting Text Copied from Another Case Breaks the Case Page

  Issue The server filters out potentially dangerous items in style attributes, but it doesn't filter id or class. They can be used to set style attributes that are otherwise blocked, such as position o...

• Creating a New Case Within the Iteration Planner

  Overview This article provides instructions regarding creating a new case within the Iteration Planner. Process From the menu, click Planner, then choose your Project. Click the + sign next to Cases. ...