Overview This article covers how to edit or delete case comments. Learn more about performing both of these actions by reading the sections below. Step-by-Step Guide To edit or delete an existing co...
Overview FogBugz provides a few different options for Resolving and Closing cases. The following Resolved Statuses are available out-of-the-box. Read about each of them in this article to understand t...
The Notify Other Users feature presents a “Notify More Users” input field to cases in edit mode. Enter the names of Manuscript users into this box to include notifications to them with the case edit...
Overview If you want to add more context to a FogBugz case you are working on, you can add links to other cases and Wiki articles. Referencing these links will help your readers better understand ca...
Overview This article provides information to educate customers and agents about case hierarchies and differences between the available views. You may often find that you want to break down a feature ...
Overview This article provides information about the security measures in place for all tickets, and the steps on how to send tickets, and remove public ticket access to cases. Content Ticket Se...
Overview You can delete case events and case attachments attached on the FogBugz UI. But you can not remove individual attachments from within an email (either sent or received). In such cases, you ca...
Overview The quickest way for administrators and project managers to add cases to projects (other than creating cases via the New Case option) is to Add Case below each project view by just entering t...
Closing Cases via UI You can close more than one case in a single submission. However, make sure that all cases are resolved before attempting to close them. Please follow the steps below to close mul...
Overview There may be instances when a customer might request to have images removed from their cases. Requirements Admin access. Resolution Unfortunately, there is no way to delete an image direc...